In order to ensure a safe environment at all of our events, security measures were increased starting in fall, 2017. All patrons are now asked to pass through metal detectors when they arrive, which may increase the time it takes to enter the building so please arrive early. To minimize impact, please be prepared to remove all items from your pockets. Thank you in advance for your understanding. For a list of prohibited items, please refer to our Security Policies page.
FREQUENTLY ASKED QUESTIONS
Q: Why is metal detection screening required?
A: The O’Connell Center, in conjunction with many arenas around the country, have increased security measures in a fashion that will ensure the safest environment at all events. Fan and staff safety is a top priority for the O’Connell Center and this new process greatly enhances our arena security.
Q: What can guests expect at the gates at the O’Connell Center?
A: As they have in the past, fans with bags will have their bags checked outside of gates. All fans will be asked to remove cell phones, cameras, hats, keys and any other large metal objects from their pockets before walking through a metal detector. If the device alarms, the guest will be re-screened with a hand-held wand, with further security follow-up, if needed.
Q: Is this like TSA at the airport?
A: The process looks similar to airport screening, but our equipment is specifically calibrated to identify larger metal objects, rather than small, non-threatening metal items like watches and belt buckles. Fans will not be asked to remove their belts, shoes, jackets, wallets or coins before passing through the metal detector.
Q: Does this mean it’s going to take longer to enter the arena?
A: The O’Connell Center is making every effort to ensure this security enhancement doesn’t slow down the process of getting into each event. We will have extra staff on duty at peak entry times to help facilitate the quickest entry possible. We appreciate your patience.
Q: What can I do to help get into the arena quickly?
A: Arrive early, know which items are prohibited, and avoid bringing a bag, if at all possible.
Q: Is the O’Connell Center restricting bag sizes like the NFL?
A: We are not changing our bag policy. The O’Connell Center will continue to allow bags, backpacks, purses and soft-sided coolers, as long as they are not larger than 15” x 9” x 6”. All bags, including purses, will be subject to search for prohibited items upon entry to the O’Connell Center.
Q: I have a medical device that sets off metal detectors. What should I do?
A: Discreetly contact the security officer at the entry gate. They are trained and prepared to help you with an alternative screening method.
Q: Can I still bring a stroller through the metal detector? What about a wheelchair?
A: All guests are screened prior to entry. Those with strollers and those who use wheelchairs will not have to go through walk-through detectors, but they will be subject to an alternate screening method, in addition to the standard bag search.
Q: Do your metal detectors emit any electromagnetic waves that can harm me?
A: All Garrett’s metal detection equipment in use at the O’Connell Center meets or exceeds local and international standards for electromagnetic emissions and immunity, as well as electrical safety standards used worldwide. For further information, visit the manufacturer’s website: https://www.garrett.com/.
*Note: Policy is subject to change. Please check back periodically for any and all updates.